Dependable is committed to creating an accessible organization by removing barriers for people with disabilities. This includes people who work for Dependable as well as our customers and suppliers.

Plans & Policies

Ontario has laws that set standards for accessibility, under the Accessibility for Ontarians with Disabilities Act (AODA) 2005. These include the Accessibility Standards for Customer Service and you can view these documents as follows:

AODA – Customer Feedback Form (.pdf)
AODA – Statement of Committment (.pdf)
AODA – Alternate Format Request Form (.pdf)
AODA – Policy & Procedure (.pdf)
AODA – Customer Service Policy (.pdf)

We encourage and welcome feedback on the service we provide to persons with disabilities. If you prefer, there is a printable PDF form (attach AODA Alternate Format Request Form) withinstructions on how to provide feedback. Information about the feedback process is available by contacting the Human Resources Coordinator at (905) 475-1229 ext. 226 OR by email